Question 1

What services can I book at Almaty International Airport (ALA)?

Accepted Answer

Greetius offers premium airport services such as Meet & Greet, Fast Track and lounge access at Almaty International Airport (ALA).

Question 2

How far in advance should I book at Almaty International Airport (ALA)?

Accepted Answer

Bookings should be confirmed at least 6 hours before service. Same-day requests are handled on a best-effort basis.

Question 3

What happens if my flight is delayed?

Accepted Answer

We track your flight in real time. Your greeter adjusts automatically — no need to contact us.

Question 4

Can I cancel or change my booking?

Accepted Answer

Yes — cancellation is free up to 12 hours before the scheduled service, and you can edit travellers and extras from your account.

Almaty Almaty International Airport

Frequently asked questions